Overview
Qsend is a fintech platform designed to streamline payment processing for users and businesses. The goal of this project was to improve the overall user experience, simplify the payment process, and enhance trust during transactions.
My role included research, wireframing, visual design, prototyping, and design handoff to developers.
Role
UI/UX Designer
Tools
Figma, Notion, FigJam
Challenge
The original Qsend platform had several UX and UI issues that significantly impacted user trust and usability. The interface felt outdated and cluttered, making it hard for users to complete even simple payment tasks confidently. There was no mobile application, and the adaptive version of the site lacked proper responsiveness, often breaking on smaller screens.
Key problems included:
– Visually weak and outdated user interface
– Confusing navigation and lack of clear user flow
– No dedicated mobile app and poor mobile adaptability
– Inconsistent visual hierarchy and unclear call-to-actions
– Overall experience felt unpolished and untrustworthy for a fintech product
Components Usability and Style Guide
User flow / Wireframes
I mapped out the key user flows for sending payments, confirming identity, and completing transactions. Low-fidelity wireframes were created to test different layout approaches before finalizing the UI.
Reflections
Working on Qsend helped me explore the balance between simplicity, clarity, and trust in fintech design. Designing a payment flow that feels intuitive and secure required extra attention to feedback, clear states, and logical structure.
What I’ve learned:
– Users value transparency at every step, especially when dealing with money
– Even simple flows need strong UI logic and consistent interaction patterns
– Designing without a working reference product means relying on user expectations and best practices
– A polished and reassuring interface builds trust, even more than fancy visuals
This project also strengthened my design thinking and improved how I structure user flows before moving into visual design.